Operational Downtime Resolution • Mass SLA Compensation

Outage Customer Compensation Engine

Automatically grant service validity extensions to active subscribers affected by POP or fiber link interruptions with automated SMS apologies.

← Network Map & POPs

Apply Service Validity Extension

Step 1 of 1

Target Router / POP Area *

Only customers with status active linked to this gateway will have their expiration dates extended.

Compensation Duration *

Unit *

Outage Reason / Justification *

Dispatch Apology SMS Notification Automatically sends a polite SMS informing subscribers that free hours/days have been credited to compensate for the downtime.

Execution Impact Extend active subscribers by

How ISPFlow Compensation Works

1
Atomic Expiry Shift: Adds the specified hours or days directly to each subscriber's expires_at timestamp.
2
Zero Double-Billing: The customer's next invoice date is adjusted forward, preventing accidental suspensions on scheduled billing cycles.
3
Customer Timeline Audit: Every compensation action writes an immutable event into the customer's 360-degree timeline with the exact reason and granted hours.
4
Daraja & M-Pesa Safety: Subscribers who have pending auto-renewals will not be charged prematurely.

Active Subscribers by Gateway

Westlands-Core-CCR2004 1 active

Rongai-Tower-RB5009 1 active

Kasarani-Sportsview-RB4011 1 active

Kilimani-Yaya-RB3011 1 active

Recent Outage Compensation Audit Trail

Immutable ledger of mass validity extensions applied by NOC operators

Audit Verified

No outage compensations applied yet. Use the tool above when resolving network downtime.