Support Tickets & SLA Tracking
Frontline customer support inquiries, Wi-Fi performance complaints, and internal engineering notes
TICK-8041
Intermittent Wi-Fi signal in bedroom
medium in_progress
SLA Due: 4 days ago
Customer: Samuel Kamau
(+254720998811) • Category: Wi-Fi Coverage
Latest Message:
Hi Jane, we checked your ONT signal from the NOC and optical power is great at -19.4 dBm. We can recommend a mesh Wi-Fi extender or assist you with 5GHz band optimization.